When we got it home we found the armrest was just fabric stretched on the frame. Its a shame you spend good money on items and get crap quality. See reviews below to learn more or submit your own review. Maybe should have stayed with La-Z-Boy. Never again will I purchase this brand Klaussner. The contractor who works for the store told me that the parts would be in in 2 weeks. How do I know I can trust these reviews about Klaussner Furniture? We recently visited them and we looked and they too have strings hanging from raw fabric edges. Thank you, you have successfully subscribed to our newsletter! Comment the review as Klaussner … Will see what happens. I have had this sofa going on 6 years and never used it as a sleeper but the other day a rod fell down from underneath and then the next day the left side totally collapsed. They forgot the wood underneath. I can sympathise with buyers who have had problems but from my own experience it was a great buy. When the sofa arrived it was very disappointing. Beyond frustrating!! I paid $1500 on sale. Beyond frustrating!! It was still okay. The store replaced two cushions but those are coming apart at the seams also. 3; 4 stars. Never again will I purchase this brand Klaussner. Maybe should have stayed with La-Z-Boy. Klaussner Furniture offers a wide variety of specialized furniture designs such as rich outdoor sets, unique bedroom sets that mix traditional and contemporary styling, and a great line of unassuming sofas and sectionals. Its location on this page may change next time you visit. My son and I both loved the super soft texture and in the showroom and at home where we both felt enveloped in an oversized pillow yet I was surprised with the body support. I bought this Klaussner sofa from Grand's Home Furnishings. Hub MUST read reviews. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Our mission is to create a skilled work force that is highly engaged to design, engineer, build, sell, and deliver high quality, unique, compelling, and executable products that inspire consumers and fulfill a need in their lives. So much for buying Made in the USA, no pride in their work. Called the dealer who tells me he no longer carries them because of all the issues. By: Furniture of America If you have a large family, with kids, grandparents, and pets, then this Furniture of America made four-piece sectional leather reclining sofa is a perfect choice. Now I am bringing couch my self back and forth not to lose any more time. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The company did come and add a piece of plywood. We just wanted an update. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Review. A link has directed you to this review. The maintenance of this sofa to re-fluff the back attached cushions and move the seat cushions back has been more than a job for trying to maintain body support. Unsubscribe at any time. This company is not yet accredited. Sofa December 6, 2019 No Comment. Worst decision. Original review: Dec. 31, 2019 Bought a $1400.00 recliner sofa. The support literally disappeared after 2 years. We recently visited them and we looked and they too have strings hanging from raw fabric edges. We did not receive replacement parts until October 23 then had to wait over another week for the repair technician to come. At the day of purchase, I received much knowledge about your brand and this is the first sofa I've personally paid for and purchased. This us the worst couch ever and I am so disappointed typing this review while my upper body is leaning towards the left and my lower body is sinking into the right while my lower left body part is overcompensating to try and keep me centered. Bought 2 motorized recliners and 1 couch in February this year at Hub Furniture in Portland, Maine. Affs50 astounding futuristic furniture sofa today 2020 10 16 constant innovation klaussner furniture reviews sofas and recliners chadwick stationary sofa 91 made to sofas and sectionals 7 best sofa beds reviews and ing 2020 living your way studio leather sofa by klaussner furniture review best art. Within a year arm caved in on chair. HUB has been around for decades so I don't understand why they would recommend Klaussner over Ashley or Lane. Two weeks later, the recliner on the other end of the sofa broke - same problem. I thought it was a bit pricey but took the leap. In 2005 I purchased a cream leather suite a 3 seater sofa and a 2 seater and only now are the cushions showing signs of wear but they are almost as firm as the day I bought it. Cushion foam sank. We are shopping for a new sofa. Klaussner 60. Review #1375422 . It has been almost 4 weeks. Very rude, terrible customer service. If someone tells you that Klaussner/Comfort Design makes a quality product - do not believe them!! Original review: Sept. 4, 2019 I purchased a custom 2 piece sectional through a dealer in Elk River Minnesota. I can sympathise with buyers who have had problems but from my own experience it was a great buy. Now, with this said, we use the couch in the morning before he goes to school and I sit on the left randomly aka it's very gently used! I have had this sofa going on 6 years and never used it as a sleeper but the other day a rod fell down from underneath and then the next day the left side totally collapsed. They are made from cardboard. Now, a few years on, one of the arms is loose and wobbly, parts are covered but I would have to pay a fee of $75 to repairman. OH GREAT! Sign up to receive our free weekly newsletter. Product is of poor quality and seven year warranty is not true. Bernie & Phyl's has been doing repairs. Fast forward 2 years the fabric in the middle is fraying apart. There is no direct contact with the manufacturer, all customer service issues must go through the retailer. Fabric fraying. With no pets and no children in the home and no one sits in the middle section it was obviously stretched too tight when sewn and the fabric is pulling apart. I feel really sad how this is my first purchase, was promised the support would sustain and as little as it's been used, which yes a couch should be sat on, how I'm now having to invest money into a new one. Fabric fraying. Voice Messages and emails not answered at all or weeks later. Hub MUST read reviews. We value your privacy. 8 months later the upholstery started to come apart at the seams. We value your privacy.