Standard & Poor’s rates Kaiser with an “A+” rating as well. Updated Nov 18, 2020. Learn about Kaiser Permanente culture, salaries, benefits, work-life balance, management, job security, and more. For the tenth consecutive year, Kaiser Permanente received the highest ranking for customer satisfaction among California health plans, according to the … The Top 20 Jobs With the Highest Satisfaction; ... Kaiser Permanente Customer Service Representative Reviews. I have not once talked face to face with my primary care doctor (who is always on leave when I … The health plan, which serves more than 270,000 metro Atlantans, has been top-ranked in the region for six consecutive years. Financial Strength and Customer Satisfaction . Kaiser Permanente scored the highest ratings possible in customer satisfaction during the 2017 Health Insurance Plan Study put on by JD Power and Associates. Search job titles. Kaiser Permanente Consumer Research Reports. Kaiser ranked the highest in six regions, Maryland, South Atlantic, California, Virginia, Northwest and Colorado. Kaiser also scores well in the area of customer service. Member Health Plan Study released this week. Fitch Ratings has given Kaiser Permanente Health Insurance Company an “A+” rating. Its best showing was 2nd for claim handling, then middle of the pack for website and apps (4th), value of price (6th) and customer service (7th). Kaiser Permanente received a stellar score of 83.59 overall in the 2020 Best Health Insurance Companies survey, which gave it a ranking of 4th. Kaiser Permanente of Georgia, which has five locations in Cobb County, has again ranked highest in member satisfaction in the South Atlantic region, according to the J.D. ... Glassdoor has 8,025 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Financial Ratings Unfortunately Kaiser is the only insurance my work offers. Power 2015 U.S. Kaiser Permanente's Net Promoter Score is based on responses to a single question, typically on a scale from 0 to 10: "How likely are you to recommend Kaiser Permanente to a friend or colleague?. gives the company an 83.64% customer satisfaction rating. 310 reviews from Kaiser Permanente employees about working as a Customer Service Representative at Kaiser Permanente. Find Reviews Filter.