This question helps you make sure the applicant would be able to properly represent your company and defuse the situation if they encountered an angry customer. Questions About Customer Service . 15 Customer Service Interview Questions (With Sample Answers) August 20, 2020 Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. Post a Service Advisor job to 100 job boards with one submission. What to look for in an answer: "Usually I'm happy to help out others, but if I suspected the co-worker was routinely avoiding responsibilities, I'd mention the matter to a supervisor.". What to look for in an answer: "I've had two years of experience working in an automotive service department, so I'm always happy to answer questions people have about their vehicles.". What to look for in an answer: "I'd empathize with the customer about their frustration and apologize for the issue. At some point in your interview, you will have to answer a question that prods you to give an example or take part in a role play situation. Demonstrates candidates' managerial, organizational, and time management skills. Bring up this question during your service advisor interview to test the candidate's knowledge of vehicles. Although this role mostly focuses on providing services to customers, they do need to be able to discuss various aspects of automobiles with both customers and coworkers. This question also helps you see if the person can stay polite and friendly with customers while taking part in these difficult tasks. Take note of candidates who lack excellent communication, customer service, and sales abilities. Demonstrates candidates' work experience and their ability to work under pressure as well as their customer service and problem-solving skills. Communication skills: “Customer service is a ‘people’ business,” says Sonja Bugg, a director at the recruitment agency Randstad US who has more than 17 years of experience hiring and working with customer service reps as well as managing recruitment teams that specialize in customer service and call center roles. We’ve looked at 10 of the most common questions you’ll hear in a customer service interview now. Service Advisors act as liaisons between customers and service technicians working in car dealerships or service garages. If authorized, I'd offer refunds or some extra complementary services.". Since all service advisors spend a lot of time around customers, you need to ask questions that test their ability to deal with difficult interactions. There are 7 other behavioral interview questions that you’re very likely to hear, too, though. Bring up this question during your service advisor interview to test the candidate's knowledge of vehicles. 23 customer service interview questions to ask candidates Ask every candidate the 23 customer service interview questions below to get the information you need to hire top talent. Give an Example/Role Play Questions. Use this question to find out whether or not the candidate has the ability to keep track of several different responsibilities at once. Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer. What to look for in an answer: "I find that keeping a detailed checklist and setting alarms for time-sensitive deadlines keeps me from forgetting things while I'm busy helping customers.". They are responsible for working with customers to determine their vehicle problems and working with technicians to convey the customers' concerns. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. One way to find out what the employer is seeking in qualified candidates is to research the company’s mission statement and website. What to look for in an answer: "When I used CDK Global, I liked how integrated it was with OEM manufacturers. Automotive Technician Interview Questions. *Indeed provides this information as a courtesy to users of this site. Service Advisors act as liaisons between customers and service technicians working in car dealerships or service garages. You can find out how well they would juggle a variety of things, like scheduling loaner cars and providing estimates. However, I found the support staff wasn't very helpful with solving problems. When interviewing Service Advisors, look for candidates who demonstrate a strong understanding and knowledge of automotive technology and the automotive industry. Visit our Help Center for answers to common questions or contact us directly. You can find out how well they actually understand the limitations and applications of the software. Demonstrates candidates' organizational skills. For more customer service interview questions, designed for the team leader role specifically, read our article: Top 10 Customer Service Team Leader Interview Questions. … Although this role mostly focuses on providing services to customers, they do need to be able to discuss various aspects of automobiles with both customers and coworkers. When interviewing Service Advisors, look for candidates who demonstrate a strong understanding and knowledge of … This question lets you make sure the candidate is comfortable working with technology. Asking the candidate this question helps you to discover how well they would get along with co-workers. They are responsible for working with customers to determine their vehicle problems and working with technicians to convey the customers' concerns. Demonstrates candidates' knowledge and willingness to continue their education.